Terms & Conditions
Last Updated: August 7, 2025
Welcome to Inbound Call Expert By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully. You must stop using this site right away if you disagree with any of these terms.
1. Services Provided
Inbound Call Expert is a professional service provider focused exclusively on inbound call handling. We offer tailored inbound solutions such as customer support, appointment scheduling, inquiry handling, order processing, and similar communication services to businesses. We do not engage in outbound marketing or cold-calling campaigns.
2. User Responsibilities
By engaging with our services, you agree to:
- Provide accurate, up-to-date information for service registration.
- not make fraudulent, deceptive, or unlawful use of our services.
- Cooperate with our team in ensuring smooth call flows and performance.
- Maintain confidentiality of any shared access credentials, if applicable.
You are responsible for ensuring that your business operations and communications align with local laws and industry regulations. InboundCallExpert.com is not liable for misuse of our services or non-compliance on your part.
3. Service Availability
However, we do not guarantee 24/7 uptime due to potential maintenance, technical issues, or factors beyond our control. Each planned power failure will be announced as soon as possible.
4. Intellectual Property
All content, materials, logos, graphics, and software available on this website are the intellectual property of Inbound Call Expert unless otherwise stated. No part of this website may be copied, reproduced, modified, or distributed without prior written consent.
You may not use our name, branding, or service structure to promote, misrepresent, or create similar services under your own brand without written permission.
5. Confidentiality
All client information shared with us—including call scripts, business data, customer details, and internal processes will be treated as strictly confidential. We implement strong internal policies to prevent unauthorised access, sharing, or misuse of client data.
6. Payment & Cancellation
All payments for services must be made as per the agreed pricing structure. Service suspension or delays may arise from late payments. If you wish to cancel services, a 30-day notice period must be provided in writing. For services previously provided, there won’t be any partial reimbursements.
7. Limitation of Liability
Inbound Call Expert shall not be held liable for:
- Any indirect or consequential damages arising from service use.
- Downtime caused by third-party platforms or communication systems.
- Loss of profits or customer dissatisfaction not directly caused by our team.
While we take every effort to deliver exceptional service, results may vary based on the client’s industry, setup, and responsiveness.
8. Modifications to Terms
We reserve the right to update or modify these Terms & Conditions at any time. This page will be updated to reflect changes along the revision date. Continued use of our website and services indicates your acceptance of any modifications.
9. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan, without regard to its conflict of law provisions.
Contact Us
If you have questions about these terms or need clarification, please reach out via our contact form or email us at ppc@inboundcallexpert.com.